Support

Wireless Support: WI-FI calling and SMS

Charles Sturt University has no direct control over the quality or signal strength of the cellular networks (LTE, 4G, or 5G) of your mobile telephone provider such as Telstra, Optus, or Vodaphone.
This is not a service provided or supported by CSU and is provided to you under contract by your mobile phone carrier.

However in areas of poor cellular network coverage WI-FI calling may assist you to make and receive phone calls and to recieve and send SMS messages.
WI-FI calling is an option available on most modern smartphones, and instead of using the cellular carrier network that you subscribe to, it uses the internet via a connected wireless network to connect your calls.
For on campus Staff and Students this network is eduroam

Using eduroam for WI-FI calling may help in areas of poor reception and is a way that CSU can assist with the problem of cellular telephone coverage.

For the best possible experience ensure that you have a good connection to eduroam, and do not move around while making a call.

Enabling WI-FI calling depends on the make and model of your phone. For support for your particular device please visit the manufacturers website.

Assistance for the most popular brands of phones may be found at:
For Samsung phones please visit https://www.samsung.com/au/support/contact/
For Apple phone please visit https://support.apple.com
For Google Pixel phones please visit https://support.google.com

Some carriers may have different requirements for WI-FI calling please see the support from your carrier for help.
Here are some links to get you started with the 3 biggest carriers in Australia.
Telstra WI-FI Calling
Optus WI-FI Calling
Vodaphone WI-FI Calling

If coverage is poor in your building please report this to your carrier.
For Telstra visit The Telstra Black Spot Program
For Optus visit Optus coverage map
For Vodaphone visit Network connection issues troubleshooting guide

ACMA (Australian Communications and Media Authority) advice at Mobile outages and what to check
For all other complaints regarding cellular connectivity and coverage please visit The Telecommunications Industry Ombudsman

Please note that the use of WI-FI calling is offered as a best effort service only, all support for this service should be directed to your telephone carrier for help.
If you are unable to connect connect to eduroam, or you are having a poor experiencing connecting to edruoam please reach out through the DIT Service Desk for assistance.

It is a requirement of the AMCA that emergency calls made to 000 can be made on any carrier in the event of an emergency.
This means that if YOUR carrier is unavailable in that area, your phone will try all other carriers available in the area to make this call.
For more information see ACMA Network Coverage