Support

Having trouble connecting?

• Confirm you have entered your username and password in correctly
• Try removing CSU wireless profiles on your device and try rejoining the eduroam network.
• Check your device is not on our eduroam unsupported list
• For devices which cannot join eduroam such as gaming consoles etc try using the CSURESIPSK network. (Available only in CSU Residences)
• Please check your DNS settings are set to automatic
• If you also use a wired connection, unplug it when connecting to wireless
• Check that your system and drivers are up-to-date
• If there is a specific location on campus where you cannot connect - report a Blackspot
• If you are still having trouble, please contact Student Central on 1800 275 278

Wireless keeps dropping out?

• First, try removing Install-eduroam and redundant wireless profiles from your device
• Set Eduroam as your first preference
• Cleanup your old wireless certificates
• Check your system for viruses, and update your Antivirus Software
• If there is a specific location on campus where you have dropouts - report a Blackspot

Coverage

• Wireless access is provided across 10 campuses and CSU locations
• List of participating eduroam institutions

Non CSU provided networks

• Poor cellular mobile phone coverage on campus try WI-FI calling.

Report a Blackspot